If you think that only large corporations have 800
numbers, you are very wrong! Currently, any company can have its own 800 numbers,
regardless of size or number of employees.
Now, if you want to know why this is a good
strategy, check out 4 advantages of having a 800 number in your company.
1. THE
COMPANY RECEIVES MORE CALLS
There are several factors that make your company
receive more calls when you have an
800 numbers. At 800, calls are borne by the person
who receives the call, that is, the costs of the call are borne by the company
itself.
This means that these calls do not generate costs
for the customer, making him / her contact whenever necessary, without worries,
strengthening the company / customer relationship.
In addition, it is worth noting that 800 numbers
are nationwide. Thus, customers from other cities and states can call at will,
without worrying about their pockets.
2. IMPROVES
YOUR BRAND IMAGE
When you implant an 800 number in your company, it
automatically gains more credibility and professionalism. After all, people
still have the idea that only large, well-established companies have such
contacts.
The brand image also improves because the company
has better customer service , taking care of all calls made free of charge. In
other words, the customer has the feeling that he is being heard by the
company, and that he is important to the brand. Thus, public confidence in your
business is also strengthened.
3. IT IS A
VERSATILE NUMBER
It is important to make it clear that when
deploying an 800 number in your company, it does not need to be in all sectors.
Although this is a good tactic to bring more professionalism to the brand, it
is also possible to associate the number with only one or more departments of
interest. 800 numbers are typically used in:
- Telemarketing;
- Sales;
- (Customer
Service
- Ombudsman;
- Service
feedback (“How am I driving?”), among other sectors.
4. IT'S
CHEAPER THAN YOU THINK
As we saw at the beginning of the article, in the
past, the 800 toll free numbers was a device
used only by large companies. This is because the costs to maintain this type
of contact were not at all cheap, besides the waiting lines to access the
service were very long. Fortunately, however, all of that is in the past.
Nowadays, this type of service is offered to
companies of all sizes, adapting to the most varied budgets.
If you think these benefits would bring good
results for your company, fill out our contact form to find out more
information.
